Refund Policy

At Kyveli, we are deeply committed to the quality and integrity of our products. Because our olive oil is a natural, perishable product, we are unable to accept returns for change of mind. However, if your order arrives damaged or is not up to standard, we will make it right.

1. Our Commitment to Quality

Every bottle of Kyveli Olive Oil is thoughtfully sourced, poured, and packaged with care. If something doesn’t arrive as it should, for example, if the product is broken or defective, please let us know within 7 days of receiving your order, and we’ll sort it out quickly.

2. Faulty or Incorrect Items

If your item arrives faulty or damaged, please email us at hello@kyveli.au with:

• Your order number
• A description of the issue
• Clear photos of the item and its packaging

3. Returns for Change of Mind

Due to the perishable nature of our products, we’re unable to offer refunds or returns for change of mind. We thank you for understanding.

4. Need Help?

We’re always here to assist.
Email: hello@kyveli.au